This policy explains billing, cancellations and refunds for services supplied by Devsk Group Pty Ltd, trading as Tech Temple (ABN 61 646 399 582). It forms part of our Terms of Service.
Prices, invoices and payment methods
Prices are in Australian dollars and include GST where stated. Your order or invoice identifies the service, billing period and amount due. We accept eligible credit or debit cards through Stripe, PayPal, GoCardless Direct Debit, bank transfer and account credit. Available methods can vary by product and account.
Card and PayPal payments may carry a separately disclosed processing surcharge. Before payment, Templo shows the invoice or order amount, the exact surcharge and the total that the gateway will charge. The surcharge is recorded with the payment and does not replace or increase the legal invoice balance. Bank transfer and Direct Debit are not represented as carrying these gateway surcharges. Any surcharge will not exceed our applicable cost of accepting that payment method. At least one surcharge-free payment method is available.
PayPal and Pay in 4
PayPal checkout may offer payment from your PayPal balance, linked funding source or Pay in 4. Pay in 4 availability, approval, instalment dates and eligibility are determined by PayPal, not Tech Temple. Estimates shown by Templo are indicative, include any disclosed PayPal surcharge, and are not an offer of credit. Recurring services may not qualify.
Your obligation to Tech Temple is satisfied only when PayPal confirms the payment. Your separate PayPal instalment obligations continue under your agreement with PayPal.
Recurring services and renewals
Hosting, email, software subscriptions and other recurring services renew for the billing cycle shown in Templo unless cancelled before renewal. Depending on your selected method, we may automatically charge a saved card, submit an authorised Direct Debit, request PayPal approval, or issue an invoice for manual payment.
Supplier-priced products, including domain names and Microsoft 365 or Google Workspace subscriptions, may change price at renewal. We show the current amount on the renewal invoice. A failed or overdue payment may delay renewal, suspend a service or allow a domain or supplier subscription to expire.
Cancellation
You can request cancellation through Templo or support. Unless the order states otherwise, cancellation of a recurring service takes effect at the end of its current paid period and prevents later renewals. Stopping use, removing payment authority or transferring a domain does not by itself cancel other services on the account.
Once a domain registration, renewal or transfer has been submitted to the registry, or a third-party subscription has been provisioned or renewed, the supplier charge is generally irreversible. We still provide any refund, remedy or cancellation right required by law.
Refund eligibility
If Tech Temple cannot supply a paid service, we offer an appropriate remedy, which may include resupply, account credit or a refund. Change-of-mind refunds are not automatic. Requests are assessed against the service status, work completed, supplier commitments and the terms presented at purchase.
Unused prepaid hosting may be refundable when we agree to an early cancellation, less the value already supplied and any non-recoverable third-party cost. Completed professional services, time already worked, approved milestones, custom procurement and deposits committed to scheduled work are not refundable merely because requirements or priorities change. We refund any unearned amount where an agreed scope is cancelled before it is performed and no non-recoverable commitment applies.
How refunds are paid
Approved refunds normally return to the original payment method. If that is not technically possible, we may arrange another verified method. We usually initiate a refund within five business days of approval; banks, card schemes, PayPal and Direct Debit providers may take a further five to ten business days to display it. International or closed accounts can take longer.
Account credit is applied to future invoices and is not cash unless we expressly agree or the law requires a cash refund. Promotional, goodwill and expired credits are not redeemable for cash. An approved full refund includes the related payment surcharge. For a partial refund, any surcharge adjustment depends on the amount and reason refunded and your rights under applicable law.
Payment disputes and chargebacks
Contact billing support promptly if you do not recognise a charge or believe an amount is wrong. This gives us an opportunity to investigate, stop an incorrect renewal and provide a remedy. A chargeback does not itself cancel the underlying service or resolve an amount properly due. We may provide order, service and payment records to the payment provider and may suspend affected services while a dispute is unresolved, where lawful and reasonable.
Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where it applies. Nothing in this policy excludes, restricts or modifies those guarantees or any other non-excludable right or remedy. For a major failure you may be entitled to cancel and receive a refund; for other failures we are entitled to a reasonable opportunity to provide a remedy.
Requesting help or a refund
Contact [email protected] with your invoice number, the service concerned, the reason for your request and any supporting information. We may verify the account holder before discussing or returning a payment.